KM from a client services perspective

West sponsored a knowledge management (KM) learning track Monday at LegalTech New York. The afternoon session titled “KM from a Client Services Perspective” featured Meredith Williams, director of knowledge management at Baker Donelson Bearman Caldwell & Berkowitz in Memphis.

Williams told us about one of the trends she’s following in KM, in this video interview:

Williams says the LegalTech session she participated in discussed the growth of KM from truly internally-focused knowledge management processes to initiatives to more focused on what the client wants.

You can also get some perspective from Williams about the use of West km at Baker Donelson in this Westcast podcast.

Posted by Kevin Hunt, senior communications specialist, Thomson Reuters

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Case study: West km

We caught up with George May, vice president, West km, and Meredith Williams, director of knowledge management for Baker, Donelson, Bearman, Caldwell & Berkowitz, PC at ILTA ‘08.

Williams led the successful implementation and adoption of BakerKM – her firm’s knowledge management system using West km, and spoke about the rollout Monday to a group of km users. After the session, May asked Williams to talk to WestBlog about how Baker Donelson uses knowledge management technology. And, about her involvement with ILTA:

You can learn more about the Baker Donelson km rollout in a white paper published by West.

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West km 4.0

Successful law firms know that their intellectual assets are a great competitive edge. As the leading application for legal professionals, West Km now has more to offer through West km 4.0 – including a new technology platform and enhanced search and classification functionality. (Read news release).

At LegalTech, we asked George May, vice president of West Solutions, to explain it for you: